The privacy of our customers and website visitors is important to Aireforge Limited, and we are committed to safeguarding it. This policy explains what we will do with your personal information.
Credit
This document was created using a template from SEQ Legal and modified by Website Planet.
Collecting personal information
The following types of personal information may be collected, stored, and used:
- information about your computer including your IP address, geographical location, browser type and version, .NET version and operating system;
- information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
- information, such as your name, email address, company and job title that you enter to set up subscriptions to our emails and/or newsletters;
- information that you enter while using the services on our website or application;
- information that is generated while using our website and the Aireforge Studio application, including when and how often you use it;
- information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and card details;
- information contained in any communications that you send to us by email or through our website or social media channels, including its communication content and metadata;
- which license version you are using;
- any other personal information that you send to us.
Using your personal information
Personal information submitted to us through our website and products will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:
- administering our website and business;
- personalizing our website for you;
- enabling your use of the services available on our website;
- supplying services purchased through our website;
- sending statements, invoices, and payment reminders to you, and collecting payments from you;
- sending you non-marketing commercial communications;
- providing third parties with statistical information about our users (the information provided to the third parties will not contain any personally identifiable information for tracing back to an individual user);
- dealing with inquiries and complaints made by or about you relating to our website;
- keeping our website secure and preventing fraud;
- verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service). If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.
Disclosing personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Email communications
We may contact you via email for any of the following purposes:
- Service Communications. For example, changes in information and updates to our Products and Services or to our Privacy Policy, license expiration. You may not unsubscribe from these unless you are no longer using the application. This will be determined by expiry of your licence key, or you may reply to these emails to notify us;
- Regular Newsletters. For example, information about events, blogs, best practice articles, etc. You can unsubscribe by these at any time by following the link in any of the emails;
- Onboarding communications. For example, information about how to use our product, help articles and videos, customer service surveys etc. You can unsubscribe by these at any time by following the link in any of the emails.
International data transfers
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
Retaining personal information
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
- to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of your personal information
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall protected) servers.
All electronic financial transactions entered into our website will be securely transferred.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.
Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:
- the supply of appropriate evidence of your identity (we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Use of Cookies
Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. For further information please see Google's privacy policy.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
Further Information
If you have any questions regarding this policy or wish to make a complaint about the way we’ve handled your personal information, contact theteam@aireforge.com. Alternatively, you can write to Aireforge Limited, The Leeming Building, Ludgate Hill, Leeds, LS2 7HZ, United Kingdom, marking it for the attention of the DPO.